Shipping Policy

Thank you for choosing our products! To ensure a convenient and efficient shopping experience for every customer, we offer free standard shipping on all orders. The following describes our policy:

All orders automatically receive free standard shipping, with no additional shipping charges.

Standard shipping typically takes 7-14 business days (depending on the destination and logistics conditions).

We use reliable logistics partners to ensure your products arrive safely.

We primarily use EMS, TNT, UPS, DHL, and FedEx for shipping.

All shipping methods provide tracking, allowing you to check the shipping status at any time.

We ship each order within 1-3 business days after payment is confirmed.

Holidays and peak seasons may cause slight delays in processing time. We will provide updates via email or text message.

After shipment, you will receive a confirmation email with a tracking number.

You can check the shipping status in real time on the logistics website to track the arrival of your package.

Our products are professionally packaged to ensure they are waterproof, pressure-proof, and impact-resistant during transport.

Easily foldable or fragile items will be packaged with additional reinforcement to ensure they arrive intact.

For international orders, standard shipping is also free.

Please note that some countries may impose customs duties or import taxes, which are the responsibility of the recipient.

We recommend that you understand local customs policies before placing an order to avoid any impact on your delivery experience.

If you encounter shipping issues due to logistics delays, customs detentions, or weather conditions, we will contact you immediately and provide assistance.

All shipping exceptions will be recorded and followed up to ensure the smooth delivery of your order.

If you have any shipping questions, please contact our customer service team 24/7. We are available for 24-hour assistance:

Email: contact@oldsoak.com