FAQS

1. How long does it take for my order to ship?

All orders are processed and shipped within 1-3 business days. Once the package is shipped, we'll send you a tracking number via email so you can check the shipping progress at any time.

2. How long does shipping take?

We offer free standard shipping, which typically takes 7-14 business days. The exact time may vary depending on the destination and shipping method.

3. What shipping methods do you support?

Currently, we primarily ship through internationally renowned carriers such as EMS, TNT, UPS, DHL, and FedEx to ensure your order arrives safely and on time.

4. How can I track my order?

Once your order is shipped, you will receive an email with the shipping tracking number. You can enter the tracking number on the carrier's website for real-time tracking.

5. Can I return or exchange my order?

Yes. We accept returns or exchanges within 30 days. The item must be unused and in its original packaging. Please contact our customer service team via email first, and they will guide you through the return process.

6. Can I change my delivery address?

If your order hasn't shipped yet, you can contact our customer service to make the change. If your order has already shipped, we'll do our best to communicate with the shipping company, but we can't guarantee a successful change.

7. What payment methods do you accept?

We accept secure payment methods like Visa and Mastercard. All payments are processed through an encrypted channel to ensure transaction security.

8. What if the item is damaged?

If you receive a damaged item, please take a photo and contact our customer service within 48 hours. We'll reship or refund your order.

9. Contact Information

If you have any questions, please feel free to contact our customer service team at contact@oldsoak.com.