Returns and Exchanges

We want you to be 100% satisfied with your purchase. If you are not satisfied with the quality or size of your product after receiving it, you may request a return or exchange according to the following policy.

1. Return and Exchange Terms

Returns or exchanges must be made within 30 days of receipt.

Products must be in their original condition: unused, unwashed, undamaged, and with their original packaging and tags.

2. Return Procedure

Contact customer service by email or phone to request a return:

Email: contact@oldsoak.com

Provide your order number, product name, and reason for return.

After customer service confirms your request, we will provide you with a return address and return number.

Pack the product securely, mark the return number on the package, and return it to the designated address.

Return Address:

3. Exchange Procedure

If you require an exchange of size, color, or style, please indicate this in your return request.

Once we receive the returned item and confirm it's eligible for a return or exchange, we'll reship it within 3-5 business days.

4. Refund Information

Refunds will be processed back to your original payment account within 7 business days of receiving and verifying the returned item.

International orders may experience bank processing times, resulting in a slight delay in your payment.

Because we offer free standard shipping, shipping costs are generally not refundable, unless there are exceptional circumstances (such as incorrect shipment or damaged items).

5. Notes

To ensure the safety of your items, please use a reliable courier for return shipping and retain the tracking number for easy tracking.

If your item is damaged during shipping, please contact customer service immediately and we will assist in processing your claim.

6. Contact Information

For any questions regarding returns, exchanges, or refunds, please feel free to contact our customer service team:

Email: contact@oldsoak.com